Practice Information:

*Must present Medicare Card and/or Government Concession Card at the time of
consultation.

Fees

Procedures, Medicals, Excisions & Non-government funded vaccines will incur a fee.

Payment is required at the time of consultation. Eftpos Preferred
Patients with their bank account details registered with Medicare will get their rebate
automatically.

Please Note: Different fees apply for Dr Amanda Hume, please see reception team.

Non-Attendance Fee Policy:
We do understand that things pop up and you may need to reschedule or cancel
your appointment, however we do ask that you provide us with at least 30mins notice
prior to your appointment time. In the event that you do not provide us with notice, a
$40.00 fee (no Medicare rebate) may apply.

If you require further information or assistance, please speak to our friendly admin
team.

Specialist Referrals

• Your Doctor can deal with a wide range of medical problems. However, occasionally a Specialist referral is necessary. A referral letter from your Doctor is needed to receive a Medicare rebate for the Specialist visit.
• Please note that we are no permitted by law to backdate specialist referrals and appointments are require for all referrals.

Medical Certificates

• These can only be obtained after consultation with your Doctor and only for genuine illnesses.
• It is not legal to backdate medical certificates.

Repeat Prescriptions

• An appointment must be made for all repeat prescriptions for review and management of your medical condition.

Worker’s Compensation

• Fees for work related injuries will be forward directly to your companies nominated insurer. It is the responsibility of the patient and their employer to submit a claim by forwarding the necessary forms to the insurer.

Reminder System

• Our practice is committed to preventative care. We have a reminder system in place which offers preventative health services appropriate to your care. If you do not wish to receive routine reminders please inform the practice manager.

Test Results

• You Doctor will advise you at the time of consultation on how to obtain the results of any tests requested. Generally results will not be discussed over the phone.

Privacy

• Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  See in practice for full Practice Privacy Policy.

Patient Feedback

• We welcome constructive feedback. If you have any suggestions or concerns please contact our Practice Manager or place a comment in our suggestion box.
• For issues which you feel are necessary to be dealt with outside the Practice, you can contact:

The Office of the Health Ombudsman

PO Box 13281 George Street, Brisbane  Qld  4001

Tel: 133 646